Accounts Receivable Analyst

Job Title: Accounts Receivable Analyst
Location: Charlotte, NC
Max PR: $21.63/hour
Job Type: Contract

About the Role
We are seeking a detail-oriented Accounts Receivable Analyst to manage cash and collections for a dedicated portfolio of customers. In this role, you will work to improve account status by proactively communicating with customers and internal teams to resolve issues, accelerate cash flow, and reduce financial risk.

What You’ll Do

• Monitor assigned customer accounts and send statements while building effective communication channels.

• Manage and resolve outstanding invoices and delinquent accounts.

• Work directly with customers to negotiate payment terms within company guidelines.

• Collaborate with Sales, Customer Service and AR teams to reconcile accounts and resolve disputes.

• Review and analyze aging reports, track collection efforts and escalate accounts when needed.

• Research and resolve payment discrepancies through customer communication and follow up.

• Identify root causes of billing or payment issues and recommend process improvements.

• Respond to customer inquiries in a timely, professional manner.

• Maintain accurate and up-to-date notes in AR systems and collections tools.

• Submit customer refunds, internal write-off requests, and cash application offset requests.

Who You Are

Required:

• High School Diploma or GED

• 1+ year of experience in freight transportation, logistics, or accounting

• Strong ability to research, analyze, and determine root causes of payment issues

Preferred:

• 1–3 years of commercial Accounts Receivable, Billing, or Cash Applications experience

• Bachelor’s degree or equivalent professional/military experience

• Proficiency in Microsoft Office, especially Excel

• Strong organizational, verbal, and written communication skills

• Ability to multitask, prioritize work, and meet deadlines

• Professional demeanor and effective negotiation skills

Key Competencies

• Analytical Skills: Strong attention to detail, comfort working with data, and ability to identify and resolve problems.

• Communication: Clear, professional communication with customers and internal teams.

• Time Management: Able to prioritize tasks and meet department goals.

• Teamwork & Work Ethic: Self-motivated, works well independently and collaboratively, maintains confidentiality.

Why Join Us?

• Supportive, team-oriented environment

• Opportunity to contribute to process improvements and customer experience

• Growth and cross-functional learning opportunities