Field Service Technician

Overview

Are you a hands-on problem solver who enjoys variety in your work and takes pride in helping customers keep their equipment running smoothly? We’re looking for a dependable, technically inclined Field Service Technician to join our growing support team. In this role, you'll work on-site with customers across the U.S., helping them install, maintain, and troubleshoot industrial equipment used in everyday industries like food & beverage, and manufacturing.

This is a great opportunity for someone who likes a balance of mechanical and electrical work, enjoys traveling to different locations, and takes ownership of solving problems in the field.

What You’ll Do

• Travel to customer locations to install and maintain equipment (with advanced notice and company-covered travel expenses).

• Troubleshoot and repair issues related to mechanical, electrical, or control systems—training provided for company-specific technologies.

• Guide customers through basic system operations, and answer questions about usage or maintenance.

• Document service work and communicate updates to internal teams and customers.

• Occasionally support customers by phone or video when on-site work isn’t needed.

• Coordinate parts, tools, and timing to ensure site visits are well prepared and efficient.

What We’re Looking For

• Hands-on experience with mechanical or electrical systems (military, automotive, manufacturing, HVAC, etc.).

• Strong problem-solving mindset—someone who stays calm and solutions-focused when things don’t go as planned.

• Comfortable reading diagrams and using hand tools (you don’t have to be an engineer to succeed here).

• Good communicator who works well with all types of people—especially in customer-facing environments.

• Willingness to travel to customer sites - typically pre-planned travel for equipment installations.

• Associate degree or equivalent technical training preferred.

• Strong interpersonal skills and customer service orientation, especially under pressure.