Customer Service Representative

Job Title: Customer Service Representative 
Location: North Largo, FL
Type: Contract
Max Pay Rate: $17/hr
Schedule: Monday–Saturday, rotating days off; 9:00 AM–6:00 PM (1-hour lunch)

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you’ll play a key part in ensuring a smooth and positive experience for our customers, business partners, and drivers. You will handle inquiries, resolve issues, and support daily logistics operations in a fast-paced environment.

Key Responsibilities

• Assist customers and business partners via phone and email

• Handle and resolve customer complaints professionally and effectively

• Diagnose and resolve delivery or service-related issues

• Monitor and track progress of delivery routes

• Process order changes, updates, or cancellations

• Scan and verify haul-away pods and stamps

Qualifications

Minimum Requirements:

• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, etc.)

Preferred Qualifications:

• High school diploma or equivalent

• 1+ year of customer service experience, ideally in a call center or logistics environment

• Strong communication and problem-solving skills

• Ability to multitask and remain organized under pressure

• Team-oriented mindset with a focus on delivering excellent service

Why Join Us

You’ll be part of a supportive, fast-paced team where growth opportunities are endless. If you’re driven, adaptable, and passionate about delivering outstanding service, we’d love to have you on board.