IT Support Technician

IT Support Technician (Part-Time, On-Call)
Location: Santa Clara, CA
Schedule: ~8-15 hours/week. Must be available on-call with 24 hours’ notice, Monday–Friday

Step In When It Counts — Be the Go-To IT Support On Site

We’re looking for a dependable IT Support Technician to provide on-site, on-call support at our client's Santa Clara office. This part-time role is ideal for someone with a solid understanding of IT hardware and devices, who thrives in a flexible work environment and enjoys being the go-to resource when hands-on help is needed. You’ll be stepping in as the local boots-on-the-ground support while collaborating with a remote IT team.

Position Overview

The IT Support Technician will serve as the on-site technical support resource for workstation equipment, mobile devices, and hardware inventory. You’ll be contacted as needs arise—typically with at least 24 hours’ notice—and will provide in-person support in coordination with remote IT team members.

Responsibilities

• Provide in-person support at the Santa Clara office during assigned hours or on-call visits

• Coordinate with remote IT team members to troubleshoot and resolve issues

• Support and troubleshoot mobile devices (iPhone, Android, iPad)

• Maintain and organize inventory of IT hardware and printer supplies

• Ensure prompt and professional support for ad-hoc technical needs

What We’re Looking For

• 1–2 years of IT support experience

• Familiarity with Windows 10/11 and Microsoft 365

• Self-motivated and able to work independently when on-site

• Willingness to be available on-call with 24 hours’ notice during weekdays