Customer Service & Dispatch Coordinator

Job Title: Customer Service & Dispatch Coordinator
Location: Tucker, GA
Type: Contract
Max Pay Rate: $18.50/hr

About the Role

This isn’t your typical call-center role. As a Customer Service & Dispatch Coordinator, you’ll be at the heart of our warehouse operation — working directly with in-home delivery driver teams to keep schedules on track, resolve real-time issues, and support exceptional customer experiences.

We’re looking for someone bilingual in Spanish and English, dependable, and confident under pressure. If you have a background in appliance, furniture, or warehouse work, or simply enjoy being the go-to problem solver who keeps operations moving, this role is for you.

Shift & Schedule

• Must be available Fridays and Saturdays

• Guaranteed Sunday off

• Rotating between:

  • 1st Shift: 6:00 AM – 2:30 PM

  • 2nd Shift: 12:00 PM – 8:30 PM

Key Responsibilities

• Driver Communication: Stay in real-time contact with delivery teams; help troubleshoot issues, monitor routes, and report delays.

• Customer Support: Handle escalated calls, de-escalate concerns, and clearly communicate updates in English and Spanish.

• End-of-Day Coordination: Guide driver teams returning to the warehouse, verify returns/haul-aways, and ensure check-ins with Costco staff.

• Operational Support: Work with the Lead CSR to track deliveries, log issues, and relay updates to management.

Required Skills & Qualifications

• Bilingual – fluent in Spanish and English (spoken and written).

• Excellent phone communication and customer-handling skills.

• Dependable and flexible with changing priorities.

• Proficient with computers (email, Excel, GPS tracking tools).

• Calm, confident communicator who can stay firm but professional.

Preferred Experience

• Prior experience in dispatch, delivery operations, or warehouse logistics.

• Hands-on background in appliances, furniture, or handyman work.

• Familiarity with Descartes, CLX, or other logistics software.

Why Join Us

You’ll be part of a high-energy team that thrives on problem-solving and delivering great service. If you’re dependable, proactive, and ready to grow your career in a fast-moving logistics environment, we want to meet you.