Computer Technician/ Desktop Support

Job Title: Computer Technician/ Desktop Support
Pay - $23/hr
Contract - 12+ Months contract to hire role
Location - Framingham MA, 01701

Job Summary:
The Field Service Technician is responsible for maintaining, troubleshooting, and repairing computer hardware and devices. This role requires a blend of technical expertise, problem-solving skills, and customer service to ensure systems operate effectively. Technicians at this level draw on their experience and judgment to plan tasks and achieve goals.

Key Responsibilities:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.

• Document, upgrade, or replace hardware and software as needed.

• Manage and support user accounts, including access rights, security, and group configurations.

• Diagnose product failures, perform repairs, order and replace parts, and train employees as required.

• Evaluate customer needs and recommend appropriate products or services.

Required Skills:

• Strong communication and customer service abilities.

• Knowledge of industry concepts, practices, and procedures.

• Strong analytical and problem-solving skills.

• Ability to work independently with creativity and flexibility.

Education & Experience:

• Associate’s degree in a related field or equivalent experience preferred.

• 5–7 years of relevant technical experience.